Privacy Notice

1. Overview

We are dedicated to safeguarding your personal data and respecting your privacy. This Privacy Policy outlines how we gather, utilize, share, and secure your information when you visit our website, make bookings, or engage with our services online or in person.

2. Data We Gather

We might collect the following data types:

Personal Details

  • Full Name

  • Email Address

  • Contact Number

  • Postal Address

  • Payment Information (handled securely through third-party services)

  • Government ID (for age and identity confirmation if needed)

Reservation & Activity Data

  • Booking Records

  • Preferences and Special Requests

  • Usage of On-site Services (e.g., spa, dining, gaming activities)

Technical Details

  • Internet Protocol Address

  • Device and Browser Type

  • Cookies and Tracking Mechanisms

  • Interaction Data on Website (e.g., page visits, interactions)

3. Utilization of Your Data

We utilize your details for the following purposes:

  • To handle reservations and bookings

  • To confirm your identity and age

  • To facilitate secure payment processing

  • To tailor your experience

  • To send booking confirmations and notifications

  • To offer customer assistance

  • To enhance our website and service offerings

  • To adhere to legal and regulatory mandates

4. Information Sharing

We do not sell your personal details. However, we might share it with:

  • Reliable service providers (e.g., payment gateways, customer service solutions)

  • Government or legal bodies, as legally required

  • Partners for marketing purposes, only with your approval

5. Cookies and Monitoring Tools

We use cookies to improve your experience, analyze site traffic, and provide personalized content. You can adjust your cookie settings in your browser.

6. Data Protection

We employ industry-standard protective measures to secure your data against unauthorized access, loss, or misuse. Payment transactions are encrypted and processed with high security.

7. Your Entitlements

Based on your region, you might have the rights to:

  • Access your personal information

  • Amend or correct inaccurate data

  • Request the removal of your data

  • Revoke consent for specific data uses

  • Oppose or limit data processing

To assert these rights, reach out to us using the contact details provided below.

8. Information Retention

We retain your personal data only as long as is necessary for the purposes described in this document, or as required by relevant laws.

9. Privacy of Minors

Our services are designed for individuals aged 18 and above. We do not intentionally gather data from children. If we discover we have collected information from a minor, we will promptly delete it.

10. Policy Amendments

We might revise this Privacy Policy periodically. Any updates will be reflected on this page with a revised date. We recommend reviewing it regularly.

11. Get in Touch

Should you have any inquiries or concerns regarding this Privacy Policy or your data, please contact us.